At TAIF, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, our return and refund policy is here to assist you.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return:
- Your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.
- You’ll also need to provide the receipt or proof of purchase.
To initiate a return, please contact us at contact@taifcai.com. Returns should be requested and a courier will pick it up.
If your return is accepted, we will provide a return shipping label and detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any questions regarding returns, feel free to contact us at contact@taifcai.com.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at contact@taifcai.com, so we can resolve the issue promptly.
Exceptions / Non-Returnable Items
Certain items are not eligible for return, including:
- Custom or personalized products.
- Sale items or gift cards.
If you have questions or concerns about a specific item, please get in touch with us at contact@taifcai.com before initiating a return.
Exchanges
The fastest way to get your desired item is to return the one you have. Once your return is accepted, you can make a new purchase for the replacement item.
Refunds
Once we’ve received and inspected your return, we’ll notify you about the approval or rejection of your refund.
- Approved refunds will be automatically processed to your original payment method within 10 business days.
- Please remember that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at contact@taifcai.com.
If you have any additional questions or need assistance, our customer care team is here to help at contact@taifcai.com.